Shipping policy
Shipping Policy
Effective date: July 20, 2026
We pack every order by hand in the Hudson Valley and ship it with care.
Where We Ship
We currently ship to eligible addresses within the United States where shipping service is available at checkout.
We do not currently ship internationally.
Processing Time
Most orders are processed and prepared for shipment within 1–2 business days, excluding weekends and federal holidays.
Processing time is separate from the carrier’s estimated transit time. During periods of unusually high order volume, processing may require additional time.
If we are unable to ship your order within the stated timeframe, we will contact you with updated information and any options required under applicable law.
Once your shipping label has been created, you will receive an email containing tracking information. Tracking activity may not appear until the carrier receives and scans the package.
Shipping Rates
Standard shipping rates are based on the total shipment weight and are displayed at checkout:
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Up to 1.99lb — $8
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2–4.99lb — $12
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5–10lb — $18
The rate shown at checkout is the rate that applies to your order.
Free standard shipping is available on qualifying orders with a merchandise subtotal of $75 or more after discounts and before taxes.
Pop-Up Pickup
When available, you may select pop-up pickup at checkout at no additional charge.
Pickup is available only for the specific event or location offered during checkout. We will email you with pickup details and notify you when your order is ready. Please wait until you receive the ready-for-pickup notification before arriving.
Pop-up exclusives are available for pickup only and cannot be shipped unless otherwise stated. Current event information is available on our Pop-Ups page.
If you cannot attend the selected pickup event, contact us as soon as possible at letsconnect@wildpinkolive.com so we can discuss available options.
Delivery Estimates
Carrier delivery dates are estimates and are not guaranteed. Weather, carrier disruptions, incorrect addresses, and other circumstances outside our reasonable control may affect delivery time.
Please verify your shipping address carefully before submitting your order. Contact us immediately if you notice an error. We cannot guarantee that an address can be changed after an order has entered processing or been transferred to the carrier.
Damaged or Incorrect Orders
Glass travels, and once in a while a bottle does not survive the trip.
Please inspect your order when it arrives. If an item is broken, leaking, damaged, defective, or different from what you ordered, email letsconnect@wildpinkolive.com within seven days after delivery.
Please include:
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Your order number;
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A description of the issue; and
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Clear photographs of the affected item, shipping box, interior packaging, and shipping label.
Please do not discard damaged products or packaging until we have reviewed your claim. Do not return broken or leaking products unless we specifically ask you to do so.
After reviewing the claim, we may provide a replacement, refund, or other appropriate resolution in accordance with our Return and Refund Policy.
Lost or Delayed Packages
If your tracking information has stopped updating, shows an unusual delay, or indicates delivery when you have not received the package, contact us at letsconnect@wildpinkolive.com.
We will review the tracking information and, when appropriate, open an inquiry with the shipping carrier. Carrier investigations may require additional time.
If the carrier confirms that a package was lost in transit or the package cannot reasonably be located, we will provide an appropriate replacement or refund.
Questions
Questions about shipping or delivery may be sent to: